Refund and Returns Policy

Effective Date: August 4, 2025

At Multi Choice Solar, customer satisfaction is our top priority. We strive to provide only high-quality solar products, but we understand that there may be situations where you may need to request a return, replacement, or refund. Please read our policy below:

1. Returns Eligibility

You may request a return or replacement if:

• You received a damaged, faulty, or defective product.
• You received the wrong item or wrong model.
• The product is incomplete or missing accessories.
• You change your mind before shipment (not after delivery).

Note: To be eligible for a return, items must be unused, in original condition, and returned in the original packaging with all accessories, manuals, and warranty cards.

2. Timeframe for Returns

• You must report the issue within 3 days of receiving the product.
• Returns requested after 3 days may not be accepted.

3. Non-Returnable Items

We do not accept returns for:

• Products that are damaged due to misuse or mishandling.
• Items that have been installed or used.
• Clearance or special-order items.
• Custom solar kits or configured systems.

4. Refund Process

Once your return is received and inspected:

• If approved, your refund will be processed within 7 working days.
• Refunds will be issued via bank transfer or the original payment method.

5. Shipping Charges

• In case of a defective or incorrect product, Multi Choice Solar will bear the return shipping cost.
• For any other return (like change of mind before dispatch), the customer may need to cover delivery charges.

6. How to Request a Return or Refund?

To initiate a return or refund request, please contact us via:

• Phone / WhatsApp: +92 333 1747441
• Email:
  Provide your Order Number, Product Details, and a brief explanation (with photos if possible) of the issue.

7. Exchanges and Replacements

If the product is defective or damaged upon arrival, we will provide a free replacement (subject to availability) or offer an alternative product.

8. Warranty Claims

If your item is covered under manufacturer warranty:

• Warranty claims will follow the manufacturer’s process.
• We’ll guide and support you in submitting your claim.